FAQ - Proactive Notification on Purolator E-Ship^® Server (ESS)

Effective January 30, 2012

1. What is the Proactive Notification feature?
   Proactive Notification (PN) is a new feature that improves shipment visibility by sending proactive e-mail notifications, which include “Shipment Delivery Status / Exceptions” and “Delivery”.
   
   
2. Is the Proactive Notification feature available for everyone?
   This feature is available to a select group of ESS customers as of January 30, 2012. In spring 2012, the Proactive Notification feature will be available to all customers.
   
   If you would like to have access to the Proactive Notification feature before it is available to everyone, please contact your Account Executive or call 1 800 459-5599.
   
   
3. How can I access the Proactive Notification feature?
   This new feature can be accessed through our online shipping system, Purolator E-Ship^® Server (ESS). Within the “Notification” section when creating a shipment, you can choose to send and receive e-mail notifications. To send and receive e-mail notifications on individual shipments, you can enter e-mail addresses in the “Notification” section while creating a shipment.
   
   
4. What information is available in the e-mail notifications?
   Proactive e-mail notifications contain the sender name, recipient name (if provided), reason for the e-mail, the shipment/delivery status, and the new estimated delivery day/time (if applicable). The type of e-mail notifications that you can send and/or receive are:
   
   
   • Shipment Delivery Status / Exceptions: a notification that is sent to let the user and contact(s) know that a shipment is unlikely to make its scheduled delivery time. The notification will explain the reason for the delay and what action, if any, is required to complete the delivery.
     
     
   • Delivery: a notification that is sent to let the user and contact(s) know that the shipment has been successfully delivered.
     
     
5. When will my contacts receive e-mail notifications?
   Once you start shipping using the Proactive Notification feature, the system will automatically notify the recipients you entered via e-mail of any shipment delivery status / exceptions or deliveries, based on your selection.
   
   
6. Will my contacts be inundated with notification e-mails?
   No. Users will only receive e-mail notifications when the estimated delivery time/day changes. For instance, if two changes to a shipment delivery status occur on the same day, a second e-mail notification will only be sent if the second status change results in a delay over and above the first status change.
   
   
7. Can I unsubscribe for an e-mail notification even if I am not the creator of the shipment?
   Customers can unsubscribe from receiving notification e-mails (for a specific shipment only) by clicking on the “Unsubscribe” link at the bottom of the e-mail they receive.
   
   A Customer Service Professional, that can be reached by calling 1 888 SHIP-123, can also unsubscribe customers for an existing shipment only.
   
   Purolator has no control over who can add you to notification e-mails. If you receive e-mail notifications on a regular basis, you must contact the creator of the shipment directly and ask to be removed as a contact. At the top of the notification e-mail you will find the identity of the shipment creator. The creator of the shipment will need to update their default e-mail settings of the Proactive Notification feature in the “Preferences” section within their account.  
   
   To learn more about the Proactive Notification feature and all the shipping benefits you can start enjoying today, contact your Account Executive or call 1 888 SHIP-123.