More functionality and system enhancements in ESS

In our ongoing efforts to deliver superior services to our customers, beginning January 30, 2012, Purolator E-Ship^® Server (ESS) will be upgraded with more functionality and system enhancements. These will provide our customers with a superior platform to help them meet their business needs more effectively.

They include:

• Proactive Notification* – When creating a shipment ESS users simply go to the “Notification” section, and choose the option to send and receive e-mail notifications that include:
  
  
  • Shipment Delivery Status / Exceptions: a notification that is sent to let the user and contact(s) know that a shipment is unlikely to make its scheduled delivery time. The notification will explain the reason for the delay and what action, if any, is required to complete the delivery.
    
    
  • Delivery: a notification that is sent to let the user and contact(s) know that the shipment has been successfully delivered.
    
    
• Automatic service selection (Ship Via) – ESS users can now choose the service option that makes the most sense for their business by creating their own default service preference.
  
  
• Group print queue alignment – This can now be aligned according to a customers’ business needs. Users can print labels in a specific order to match their respective packages by sorting them by Customer Code, Customer Name, Postal Code, City, Province, Cost Centre or Reference.
  
  
• Automatic Signature Required option – ESS users can now select the “Signature Required” option in one step as ESS is now able to automatically identify and show if a destination address is  located in a Canadian Residential Area (as defined in the Purolator Terms and Conditions of Service). If it is, users only need to select the “Signature Required” option that becomes available to them.
  
  
• Cost Centre and Reference enhancements – Cost Centre and Reference fields are now database driven for easy access, improved accuracy and efficiency.

For more information about these system enhancements, contact your Account Executive or call us at 1 800 459-5599.

View FAQ about Proactive Notification here.

We encourage you to check purolator.com regularly for the latest news and service updates.

* The Proactive Notification feature will be available to a select group of ESS customers as of January 30, 2012. In spring 2012, the Proactive Notification feature will be available to all customers. If you would like to have access to the Proactive Notification feature before it is available to everyone, please contact your Account Executive today.